Make a Claim
Occasionally losses happen, so it's important to be familiar with the claims procedure
for your claim to be processed efficiently.
Learn about our claims process below.
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My claim is for
Motor Insurance
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My claim is for
Home Insurance
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My claim is for
Strata Insurance
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My claim is for
Group Life & Disability Insurance
Motor Insurance claims
In an emergency
- Call 911 for the Police, Fire or Hospital.
- Call the Island Heritage emergency information hotline on +345 949 7280.
How we can help you
- Contact us immediately on +345 949 7280 or at [email protected] and we will take care of the details.
If you need to make a claim
Occasionally losses do happen, so it’s important to be familiar with the procedure so your claim can be efficiently processed.If you have an accident or suffer loss or damage:
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Do not accept any liability.
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Call us immediately on +345 949 7280 or email us at [email protected]
and we will take care of the details for you. -
Immediately inform the police if the insured motor vehicle or its accessories are lost, stolen, or maliciously damaged.
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Make a detailed diagram to explain the accident and take photos if possible.
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Notify us as soon as possible in writing within 30 days of the date of loss. Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any injuries involved.
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Take all reasonable steps to reduce your loss and recover any lost or stolen property.
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Forward to us any letter or legal document related to the claim.
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Allow us to discuss liability and negotiate settlement or recovery with any other party.
Catastrophe claims
If you need to make a claim
- Download the catastrophe Claim Form.
- Document all damages - take photographs.
- Move undamaged items away from the peril to prevent further loss or damage.
- Take all reasonable steps to prevent further loss or damage from occurring and to recover any lost or stolen property.
- Do not throw anything out until an Adjuster is in attendance - if you must discard any items, take a photograph first.
- Notify us in writing by completing the required Home Insurance claim form within 30 days of the date of the event.
- Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any people involved.
Home Insurance claims
In an emergency
- Call 911 for the Police, Fire or Hospital.
- Call the Island Heritage emergency information hotline on +345 949 7280.
How we can help you
- Contact us immediately on +345 949 7280 or at [email protected] and we will take care of the details.
If you need to make a claim
- Download the Home Cover Claim Form.
- Immediately inform the police of theft or malicious damage.
- Under no circumstances admit liability or negotiate settlement with a third party.
- Document all damages - take photographs.
- Move undamaged items away from the peril to prevent further loss or damage.
- Take all reasonable steps to prevent further loss or damage from occurring and to recover any lost or stolen property.
- Do not throw anything out until an Adjuster is in attendance - if you must discard any items, take a photograph first.
- Notify us in writing by completing the required Home Insurance claim form within 30 days of the date of the event.
- Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any people involved.
- Immediately forward to us all correspondence, legal process or any other document received in connection with the claim.
Mitigation Tips
- Be aware of where the water and electric shut-off valves are located.
- Keep a list of important phone numbers for emergencies.
- Have a sheet of tarpaulin handy in order to prevent further damage in the event of a windstorm loss.
Contact Us
In the event of a claim, please email [email protected] or call +345 949 7280 as soon as possible.
Strata Insurance claims
In an emergency
- Call 911for the Police, Fire or Hospital.
- Call the Island Heritage emergency information hotline on +345 949 7280.
How we can help you
- Contact us immediately on +345 949 7280 or at [email protected] and we will take care of the details.
If you need to make a claim
- Download the Commercial Business Claim Form.
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Immediately inform the police of theft or malicious damage to the property.
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Refrain from discussing liability or negotiating settlement with any third party.
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Document all damages- take photographs.
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Move undamaged items away from the peril to prevent further loss or damage.
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Take all reasonable steps to prevent further loss or damage from occurring and to recover any lost or stolen property.
-
Do not throw anything out until an Adjuster is in attendance - if you must discard any items, take a photograph first.
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Notify us in writing by completing the required Home Insurance claim form within 30 days of the date of the event.
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Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any people involved.
-
Immediately forward to us all correspondence, legal process or any other document received in connection with the claim.
Mitigation Tips
-
Be aware of where the water and electric shut-off valves are located.
-
Keep a list of important phone numbers for emergencies.
-
Have a sheet of tarpaulin handy in order to prevent further damage in the event of a windstorm loss.
Contact Us
In the event of a claim, please email [email protected] or call +345 949 7280 as soon as possible.
Group Life Insurance claims
If you need to make a claim
Once contact has been made, the Life Adjudication Team will:
- Identify all named beneficiaries
- Ask you to provide all relevant Island Heritage Life Claim forms for both the deceased and beneficiary
- Request required anti-money laundering documentation
- Ask you to remain available throughout the process for any questions or concern
Group Disability Insurance claims
If you need to make a claim
Once contact has been made, the Disability Adjudication Team will:
- Provide the Employer and Employee Statement
- Request a copy of the attending physician statement (if applicable)
- Work with the employee throughout the benefit period
Contact Us
In the event of a claim, please email [email protected] or call 1-800-534-3333 as soon as possible.
