Make a Claim

Catastrophe claims

Home Insurance claims

If you need to make a claim

• Download the Home Cover Claim Form.
• Immediately inform the police of theft or malicious damage.
• Under no circumstances admit liability or negotiate settlement with a third party.
• Document all damages - take photographs.
• Move undamaged items away from the peril to prevent further loss or damage.
• Take all reasonable steps to prevent further loss or damage from occurring and to recover any lost or stolen property.
• Do not throw anything out until an Adjuster is in attendance - if you must discard any items, take a photograph first.
• Notify us in writing by completing the required Home Insurance claim form within 30 days of the date of the event.
• Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any people involved.
• Immediately forward to us all correspondence, legal process or any other document received in connection with the claim.

Mitigation Tips

• Be aware of where the water and electric shut-off valves are located.
• Keep a list of important phone numbers for emergencies.
• Have a sheet of tarpaulin handy in order to prevent further damage in the event of a windstorm loss.

Strata Insurance claims

If you need to make a claim

• Download the Commercial Business Claim Form.
• Immediately inform the police of theft or malicious damage to the property.
• Refrain from discussing liability or negotiating settlement with any third party.
• Document all damages- take photographs.
• Move undamaged items away from the peril to prevent further loss or damage.
• Take all reasonable steps to prevent further loss or damage from occurring and to recover any lost or stolen property.
• Do not throw anything out until an Adjuster is in attendance - if you must discard any items, take a photograph first.
• Notify us in writing by completing the required Home Insurance claim form within 30 days of the date of the event.
• Be sure to include your policy number, type of loss and location, time and date of loss, and if there are any people involved.
• Immediately forward to us all correspondence, legal process or any other document received in connection with the claim.
   

Mitigation Tips

• Be aware of where the water and electric shut-off valves are located.
• Keep a list of important phone numbers for emergencies.
• Have a sheet of tarpaulin handy in order to prevent further damage in the event of a windstorm loss.